Service Engineer
We’re looking for a dynamic Service Engineer to manage warranty support, execute hardware repairs, and provide hands-on technical assistance to support our growing partner and client network.
If you thrive in the ICT hardware industry, enjoy troubleshooting hardware defects, and have a passion for ensuring seamless post-sales warranty service, this is the perfect opportunity for you!
- Manage and execute regional warranty support, validating claims and providing timely hardware resolutions.
- Diagnose, repair, and resolve complex hardware failures, component-level issues, and connectivity faults.
- Perform routine preventative maintenance and component replacements to fulfill warranty obligations.
- Identify and manage spare parts inventory, handling RMA (Return Merchandise Authorization) processes efficiently.
- Conduct physical product testing, hardware inspections, and technical reporting for faulty units.
- Collaborate with technical support and product teams to report recurring hardware defects and improve product quality.
- Maintain strong customer relationships through prompt warranty processing and minimized turnaround time.
- Prepare warranty service reports, maintenance logs, and failure analysis documentation.
- Stay ahead of industry trends, hardware architectural updates, and emerging ICT technologies.
What We’re Looking For:
Education
Diploma or Bachelor’s degree in Electronics, Electrical Engineering, Computer Hardware Engineering, or a related field.
Experience
3+ years of experience in warranty management, hardware repair, or service engineering within the Thin Client, Mini PC, OPS, AI PC, and ICT industry.
Skills
Strong hands-on technical troubleshooting, soldering/component replacement, and excellent customer-facing communication skills.
Tech Savvy
Deep knowledge of ICT hardware solutions, motherboards, power supplies, warranty workflows, and basic OS installation.
Self-Starter
Ability to work independently in a service center or field environment, manage repair queues, and handle critical escalation situations.
Tools
Proficiency with hardware diagnostic tools,CRM/Warranty ticketing systems, and MS Office Suite.
Travel
Willingness to travel within the assigned region for partner evaluations, bulk warranty inspections, or critical on-site resolutions when necessary.
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